FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to meiarttattoo.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you as soon as possiable!
SHIPPING INFORMATION
Q: “When will we ship the order after you place the order from us ?”
After payment of orders, under normal circumstances, we will ship your order by expedited shipping within 72 hours. If there are irresistible factors, or we have holidays, we will inform customers of the shipment in advance.
Q: “How long will you receive the parcel ?”
- Benefit from swift delivery when purchasing from our local warehouses in the US, UK, Canada, Spain, Germany, France, and Italy. Your estimated delivery time is 4-8 business days.
- For products not available in our local warehouses and for other countries, the estimated delivery time is 7-15 business days.
- For shipments to the United States, due to customs duties and clearance procedures, the estimated delivery time is approximately 12 business days.
Q: “Under what circumstances will we have delayed delivery ?”
1 The address, zip code, phone number, room number and other information filled in by customers will be contacted by the courier to refill the information ,because the courier cannot identify the information.
2 If the product is out of stock, we will delay the delivery and inform customers in advance.
3 There are irresistible external factors around the world, we will delay delivery and inform customers in advance.
Q: “How about the shipping cost and shipping methord？
Some items ship locally, while others are dispatched from our China warehouse.
Orders totalling $169 or more qualify for free shipping.
You will receive shipping information after shipment.
PAYMENT INFORMATION
Q:”How will you do when you can’t place the order from us ?”
Please feel free to contact us through the website’s mailbox and the Contact. We will help you to deal with it together.
If there is a problem with your paypal account, please contact the paypal.
If there is a problem with the bank transfer, please contact the local bank.
Q:”Other payment methords of our company.”
RMB/USD ACCOUNT
Bank Location: China
Beneficiary Name: Wang Quanyu
A/C NO: 372759307743
SWIFT NO.: BKCHCNBJ92H
Bank Name: Bank Of China Yiwu Sub-branch
Bank Address: 503 Jiangdong Road Yiwu Zhejing China
Western Union
*Beneficiary First Name: Quanyu
*Beneficiary Family Name: Wang
Benefcaiary Address: No. 719 South Chengdian Road, Yiwu, China.
Post Code: 322000
Tel: +86-579-85556372
Email: sales@solongtattoo.com
ABOUT AFTER SALES SERVICE
Q: “How can we fix it when there is quality problem about our items within guarantee ?”
We provide free machine repair and maintenance for our products within the warranty period.
If you want to know more information.Please click here.>>
Q: “How long is the warranty of CNC?”
The warranty period is 12 months when you are paying from your order, the warranty period will come into effect.
If you want to know more information.Please click here.>>
Q: “After sales problems beyond the warranty period?”
Notes: We provide repair services to customers worldwide, regardless of whether they are within the warranty period. During the warranty period, we will take more responsibilities. After the warranty period, we will also provide services and charge fees appropriately.
For products beyond the warranty period, we charge a small price of manual fee. If we need to replace the parts, we will charge the cost of the parts. Of course, we will notify the customers of the cost in advance. We will evaluate whether the parts need to be replaced and repaired together. For products beyond the warranty period, customers need to pay the cost of express delivery.
If you want to know more information.Please click here.>>
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